Parking, Paying and Paperwork
Parking
How to get here, where to park.
The Pono Roots offices are located on the 2nd floor of the Prince of Peace Building at 1632 S. King Street.
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We are across from Washington Middle School, on the mauka side of the street, and share our Ewa wall with Baskins and Robbins!
Please use the metered parking on the street
in front of the building.
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Ring the bell (PonoRoots) and we will let you in!
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When leaving your car to come to our front door,
please be careful of the super speedy bikers and runners
passing in the bike lane.
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Paperwork
It protects you and helps us do our work
All Pono Roots intake, insurance, and HIPAA related forms are completed through our client
portal at www.therapyportal.com. Everything you need to fill out will be sent or presented to you
through that app. If you are unable to access the portal or need assistance, please let us know,
and we will be happy to schedule an appointment for you in our offices, to assist you in
completing the forms. Note that all client forms must be completed before we can meet with
you.
If you are meeting with your therapist remotely, using telehealth, you log into your
TherapyPortal.com client portal to access your telehealth session. If you are meeting with your
therapist via Zoom, please use the Zoom link provided to you.
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In addition, to ensure confidentiality once you become a client, please use the portal messaging
system instead of email.​​​​​​​​​​
Payments
How we bill you
We currently accept most major insurances. Copay and coinsurance amounts vary greatly so if you need to know please check with your insurance company before scheduling a session. It is the client’s responsibility to know if mental health coverage is part of their plan and what the client portion will be. Copays are billed to the card on file shortly following your session.
If you do not have insurance or choose not to use insurance, self-pay rates range from $75 to $250 per session depending on the therapist. Sliding scale rates are available upon request.
Cancellations are accepted 24 hours prior to the start of the session. Missed appointments or cancellations within the 24-hour window will result in a $75.00 charge. We appreciate your understanding.
Please see our Insurance Information Page for more details on how insurance works for mental health treatment. Any request for reimbursement through health insurance requires a mental health diagnosis, therefore co-parenting, reunification therapy, parenting classes and coaching are normally not covered by insurance.​