Fees

 

Individual sessions are typically 53 minutes in length. This may vary depending on your needs and goals. Please contact us for industry standard rates and applicable fees. We accept credit/debit cards, cash, or check. Clients will be billed through the client portal or mailed a monthly statement.

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Premarital Enrichment Packets, group work, parenting coaching, and other special events are not covered by insurance. Rates for all events, treatments, and support work can be found on our Events page.

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PonoRoots self-pay rates range from $75 - $250 for a standard 53 minute session. Longer sessions may be booked as needed for an additional fee. Group sessions typically cost $25 - $50 per person/per session.

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We never deny mental health services based on a person’s race, color, sex, age, national origin, disability, religion, gender identity, or sexual orientation.

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​​If you experience a temporary lap in insurance coverage or a temporary loss of wages, please let us know and we will do our best to work with you in the interim.​​

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Insurance 

We currently accept most major commercial and government insurance plans, including Employee Assistance Program (EAP) plans. Please check with your PonoRoots team member for an up to date list of acceptable insurance. Most mental health counseling services (both in-person and through telehealth) are covered by insurance. Any annual deductibles, copayment, or coinsurance would be your responsibility.

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Please check with your insurance plan before making an appointment to verify that your benefits cover psychotherapy/mental health. We recommend using the insurance language when calling, “I am calling to check on my mental and behavioral health treatment coverage and if PonoRoots Counseling Center is in-network."

 

If we are out-of-network with your insurance plan, we can still treat you however keep in mind that your out-of-pocket costs will be higher.
 

Things of Which to be Aware​

When you use your insurance, it is important to understand that as a payer in the United States, they maintain the right to access any intake data, session case notes, treatment outcomes or other information, established medical necessity and any other records involved in your counseling and therapy treatment. They may also have specific rules, limits, and required treatment procedures that may or may not inhibit your therapy experience. This is particularly an issue for in-network providers.

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Due to the medical model used by insurance companies, it is not typical for your insurance plan to cover things like parent coaching or group counseling sessions. There are cases where this may be covered, but only when one "identified patient" qualifies for a mental health diagnosis. Please be wary of counseling, psychotherapy, and psychological services that do not disclose this information to you. If you are using your health insurance, a diagnosis has been made. It is our goal to make this as transparent and clear as possible. Again, it is very common for clients to use their insurance to reap the benefits of counseling and therapy services at a reduced personal cost.

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When you use your insurance, it is important to review the US federal HIPAA privacy law to recognize how insurance companies may access and use your private health information as well as a list of your rights and the ways your records will be protected and maintained. Please check-out our FAQ for more information on using your insurance to help pay for therapy and counseling services.

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